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Contact Center/Help Desk Services
Cherokee Nation Technologies has developed and honed its technical capabilities in help desk center operations over 10 years, while providing these services to hundreds of thousands of end users.

CNT’s Tier 1, 2, and 3 technicians provide prompt, accurate resolutions to information technology, functional or policy-based user issues.

Call center operations are managed through industry-recognized tools and techniques. CNT’s Information Technology Infrastructure Library (ITIL) -certified professionals log and track all calls using Remedy, ConnectWise or similar applications. CNT also maintains solution knowledgebases in MS SharePoint to deliver instant answers to agents and end users.

CNT also provides the following help desk services:
• Desktop, custom & COTS applications support
• Hardware & software troubleshooting
• Inventory records maintenance
• New technology testing & evaluation
• New workstation implementation & configuration
• On-site, in-person support for end users
• Operating system diagnostics & resolution
• Procedure documentation updates & reviews
• System-level administration & advanced problem resolution
• Virus protection & security patch maintenance
• Web page updates & maintenance