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Contact Center/Help Desk Services
Cherokee Nation Technologies has developed and honed its technical capabilities in help desk center operations over 10 years, while providing these services to hundreds of thousands of end users.

CNT’s Tier 1, 2, and 3 technicians provide prompt, accurate resolutions to information technology, functional or policy-based user issues.

Call center operations are managed through industry-recognized tools and techniques. CNT’s Information Technology Infrastructure Library (ITIL) -certified professionals log and track all calls using Remedy, ConnectWise or similar applications. CNT also maintains solution knowledgebases in MS SharePoint to deliver instant answers to agents and end users.

CNT also provides the following help desk services:
• On-site, in-person support for end users
• Desktop, custom, and COTS applications support
• System-level administration & advanced problem resolution
• Hardware & software troubleshooting
• Virus protection & security patch maintenance
• Procedure documentation updates and reviews
• New workstation implementation and configuration
• New technology testing and evaluation
• Inventory records maintenance
• Web page updates and maintenance
• Operating system diagnostics and resolution